PARTNERING WITH BUILDERS
A&L windows is proudly built on long-standing relationships with local builders.
For us, there’s no better measure of success than long-term partnerships with your customers.
Our history is testament to the value we place on supporting Australian builders. Our present-day is no different: today, we maintain many customer partnerships of 20- and 30-years.
Here’s how we’ve built and maintain strong connections with the Australian building community.
Hear firsthand from our valued partners
‘Henley Homes partners with A&L due to the trust established over a 30-year relationship. When there are significant code changes, we know we can trust A&L to provide sound advice and good value to keep us market competitive. The ranges they have, as well as advice on which products suit which applications, makes implementation very easy.’ – Simon Gough, General Manager – Procurement, Estimating & Drafting, H enley Homes
‘There’s huge value in A&L’s approach, working collaboratively and not just making decisions on their own. They seek advice from us as their business partners, and then their decisions are made based on what our needs, and our customer’s needs, are.’ – Con Galileos, Group Development Manager, Carlisle Homes
‘[We’ve had] people come in to do training sessions with our draftees and estimators. Sessions with our tender presenters, our sales consultants, our administration team. It was complete support the whole way through—a holistic approach where everyone in the business can rely on getting the support they need, when they need it. The level of service your team has offered and your commitment to integrating yourselves to support us, it’s obvious to say it’s a genuine partnership. It’s not a case of ‘send us a purchase order and we’ll send some windows to the site.’ – Mark Hampshire, Operations Manager, Plantation Homes
Partnership means solving problems: from support and installation to pricing and performance
We’ve worked in close collaboration with Australian builders for over 45 years. In that time, one thing has become clear—the more problems you can solve for more people throughout the organisation, the stronger and more valuable the partnership.
A true partnership is not just selling windows. When we use the term ‘solutions’, that’s exactly what we mean: designing, manufacturing, and implementing products and processes to solve the most pressing problems faced by local builders of all shapes and sizes.
A commitment to making things easy, reliable, and flexible for Australian builders
On any build, you’re typically managing up to 60 different suppliers and services. For larger volume builders, that’s happening many times at scale. Right off the bat, it’s obvious that the more issues we can mitigate, the better. Some of the key ingredients involved in solving problems include:
True partnership means you’ll never have to tell us what’s changing in building standards, code, or regulations. We do the work for you, including preparing and educating your team on what the change involves.
Our approach to constructing long term, valuable partnerships with Australian builders
Where do these customer insights come from? We know what is crucially valuable to Australian builders because we’re committed to the community. We have been for over 45 years.
As testament to that long-term commitment, A&L has accreditation and membership with the following organisations:
A&L takes the time to listen and connect with builders. We receive ongoing feedback from some of Australia’s largest volume builders and smaller, family-owned businesses alike.
Our approach to long-term partnerships is informed by:
Again, it’s about being able to provide service and solutions. Not just products.
If you choose an offshore manufacturer, you might get a low price, but that’s it. There’s unlikely to be any service, support, or long-term commitment to accompany that.
A low price may be appealing in the short term. But the risk of broader partnership being completely absent is significant. It could be product only.
If there are quality issues, who do you rely on? If the product does not perform or up to Australian codes or standards, who do you call? If you need a service technician or on-site support, where does that come from?
We pride ourselves on having the answers to these questions—and many more—because we’ve spent over 45 years’ understanding the needs of Australian builders and putting things in place to ensure we can deliver on them.
Looking for a partner who’s committed to solving your problems?
Get in contact with our team today for any enquiries or to take the first step towards partnering with a local Australian manufacturer.